PREAMBLE

“City & Guides” is a trademark operated by the company Travel Pinto Pvt. Ltd., registered in the Democratic Republic of Nepal, whose registered office is located at, 16 Paknajol, 44600 Kathmandu, Nepal

Tour operator and Nepal travel agency specializing in adventure travel, hiking, trekking, we want to inform you of the measures implemented to protect your personal data and your privacy in accordance with the legislation in force and more particularly to provisions of the law. In application of the Legislation in force you have a right of access, opposition, rectification, deletion, portability and the limitation of the treatments on the personal data concerning you. For security reasons, your right to the portability of your personal data may only be exercised in our premises in your presence and upon presentation of a valid proof of identity.

As the person in charge of the processing of your personal data, City & Guides™ wishes to answer to your concerns about the confidentiality of the information that you transmit to us by all modes of communication in particular: site (s) published and exploited by City & Guides™, chat, telephone communications, go to an agency with our consultants to offer you our products and services.

We may also collect information from your profile on a third-party social network (such as Facebook) if you allow the third-party social network to share them with us or you make them publicly available. This information may be only general information about your account (for example, name, email address, profile picture, gender, date of birth, current city, username, friend list, etc.) and any other information or activity which you allow to share with us via the third-party social network that you publicly upload to your profile. To learn more about how your social media information can be obtained by us, please review the terms of use of the relevant third-party social network.

When you provide us with your personal data, you authorize us to use it, analyze it, keep it and, if necessary, transmit it to our partners when the processing of your requests requires it. By providing us with personal data, you agree to this policy. Our policy is subject to change in order to take into account changes in the current legislation regarding personal data. We will keep you informed of any changes made.

  1. PERSONAL DATA TRANSMITTED TO CITY & GUIDES™

 

  1. A) DATA ABOUT YOUR PERSONAL INFORMATION

This is information about you as a natural or legal person, identified or identifiable, that you have voluntarily communicated to City & Guides™ and which are essential to the design and realization of your trip (such as your name, first name, etc.) , email address, telephone number, postal address, date of birth …). We inform you that the information that must be provided to City & Guides™ are clearly marked with an asterisk on our website www.citynguides.com. Information not marked with an asterisk is optional. For any contact on your behalf, by telephone or agency, your advisor gives you the essential information he needs.

  1. B) DATA RELATING TO THE PERSONAL INFORMATION OF THIRD PARTIES

As part of your request for quote and after your registration, you have the opportunity to fill in the details of one or more other people (other participants in the trip for example). In this case, the data of other people will be used by City & Guides™ only to ensure the processing of a quote request and subsequently a registration. If City & Guides™ wishes to use the data of other persons informed for a purpose other than those mentioned above, City & Guides™ seek prior consent. Therefore, you warrant to City & Guides™ that the other persons whose data you provide are informed of this transmission concerning them and accept it.

  1. C) MINORS

The various communication actions are not intended for use by minors without permission from their parents or legal guardian. A minor of at least 16 years can request a quote for the organization of a trip and provide the personal data necessary for this purpose. City & Guides™ will endeavor to verify the information given and the technological means available the age of the minor. Under no circumstances may the minor finalize, validate and pay for the trip without the consent of the person having parental authority. City & Guides™ makes reasonable efforts to verify that consent is given or authorized by the person having parental authority over the minor, taking into account the technological means available. In addition, City & Guides™ informs you that with regard to the Article of the Data Protection Act.

  1. D) SENSITIVE DATA

City & Guides™ is occasionally required to collect particular category data such as health data (disability, allergy or special conditions) and indirectly to know the religion, beliefs or personal beliefs of those involved, although this collection is never direct and only by deduction (case of diet). These data are only collected for the purposes of the organization of the transport and travel of the person concerned and will not be used in any other way.

  1. 2. DATA RELATING TO YOUR BROWSING ON THE SITE (COOKIES)

When browsing the City & Guides™ website, temporary cookies may be stored on your computer.

  1. 2. A) WHAT IS A COOKIE?

The term “cookie” (or “plotters”), covers all tracers deposited and / or read, especially when consulting a website. Indeed, when consulting our sites, information about you or about the navigation of your device (computer, tablet, smartphone, etc.), may be read or saved in “cookies” files installed on your terminal, subject to the choices you have expressed about cookies and that you can change at any time. Cookies can have many purposes. Whatever the type of cookie, only the issuer of a cookie is likely to read or modify information contained therein. Cookies are likely to be included in the advertising space of our sites. These ad slots display advertising content from advertisers on your device. These spaces contribute to the financing of the contents and the services that We put at your disposal. During your browsing on the website, City & Guides™ can save, in a dedicated space of the hard disk of your device (computer, tablet or smartphone), one or more “cookie” through the internet browser that you use and in depending on the settings you have selected on it in terms of cookies.
This information includes:

  • The type of Internet browser you use
  • The type of system and operating device you use to access the Service
  • The domain name of your ISP
  • The web page from which you come
  • Country of residence and your language
  • The pages and options that you visit and access on our Sites

The agreement on cookies:

During your first visit to our site, as soon as City & Guides™ consider placing a cookie on your device, an information banner will appear at the bottom of the page. By continuing your navigation on the Site or after clicking on “I agree”, you expressly consent that City & Guides™ may place cookies on your device. In particular, City & Guides™ uses cookies related to targeted advertising operations, certain audience measurement cookies, and social network cookies generated in particular by their share buttons when they collect personal data. If you continue browsing the site, cookies may be placed on your computer. The banner will remain displayed until you continue browsing that is, as long as you have not visited another page of the Site or have not clicked on any element of the Site. If you do not wish to accept all or some of the cookies, we recommend that you click on the “Learn More” link on the banner, and follow the detailed instructions that allow you to manage cookies via your browser settings.

Cookies do not generate or transmit computer viruses that could infect your device, they are only readable and recognizable by their issuer. You have the option of changing the cookie settings at any time. You will find below information about cookies and the different ways to manage the settings related to cookies on your browser.

The refusal of cookies:

In addition, you have the option to refuse cookies. However, if you refuse the registration of cookies in your device, or if you delete those registered there, you will not be able to benefit from a certain number of functionalities which are nonetheless necessary to navigate certain spaces of our sites. This would be the case if you tried to access our content or services that require you to identify as making a purchase. This would also be the case when we-or our providers-could not recognize, for technical compatibility, the type of browser your device uses, its language and display settings, or the country from which your device appears to be connected. Internet. Where appropriate,

In order to benefit from the best possible user experience, we advise you to set your browser according to the purpose of each cookie.

Cookies exempt from consent (legal provision):

Some cookies or plotters do not require the prior consent of the user. Indeed, strictly necessary cookies to provide a service specifically requested by the user.
For example, the following cookies do not require consent:

  • “shopping cart” cookies for a merchant site;
  • session ID cookies, for the duration of a session, or persistent cookies limited to a few hours in some cases;
  • authentication cookies;
  • persistent cookies customizing the user interface (choice of language or presentation).
  1. 2. B) COOKIES ON THE SITE

City & Guides™ may use the following types of cookies (banner at the bottom of the page):

  • Session Management Cookies
  • Audience measurement cookies (statistical cookies)
  • Cookies required for some optional features
  • Cookies related to targeted advertising
  • Cookies of social networks generated in particular by their share buttons when they collect personal data

Session management cookies are essential for the proper functioning of the site. Refusing them may lead to a slowdown and / or dysfunction of the site. By analyzing how you use the site, City & Guides™ can offer you better navigation to respond appropriately to your expectations and also identify any problems you encounter in order to provide quick solutions. City & Guides™ may incorporate on its Site third-party computer applications that allow you to share Site content with others. This is particularly the case of the “Share” or “Like” button on Facebook, Pinterest, Twitter, Instagram, YouTube or LinkedIn. The social network concerned is then likely to identify you and your save cookies on your devices. We invite you to consult their privacy policy. You have the option to simply oppose cookies through the detailed procedures on their sites.

  1. 2.C) YOUR CHOICES REGARDING COOKIES

You can change the settings of your internet browser at any time to accept, set or, conversely, refuse cookies. You have several options: accept all cookies, be notified when a cookie is saved, or systematically refuse all cookies. City & Guides™ informs you that disabling cookies for sessions or features may have the effect of preventing access to the Site. As such, City & Guides™ cannot be held responsible in case of degraded operation of our services related to the settings you have chosen. You can configure your browser software so that cookies are stored in your device or, conversely, they are rejected, either systematically or according to their issuer. You can also configure your browser so that the acceptance or the refusal of cookies is proposed to you before, before a cookie is likely to be registered in your terminal. For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies.

For Internet Explorer ™ ,
For Safari ™ ,
For Chrome ™ ,
For Firefox ™ ,
For Opera ™

  1. 3. FOR WHAT PURPOSES ARE YOUR DATA COLLECTED?

 

  1. 3.A) RESPOND TO YOUR REQUESTS

When you come into contact with City & Guides™ via the various communication actions, the collection of your personal data may have the following purpose:

  • The provision of access to the Site and access to your dedicated customer area to enable you, in particular, to consult your quotes and / or any information related to your travels
  • Execution of the requests that you have made on the Site or by other communication actions (reservation with our partners, establishment of your sales contract, monitoring the realization of the services of your trip, followed by any requests from you as part of your trip including after the return of your trip, in accordance with the statutory limitation period …)
  • The sending of newsletters and any other documentation (mail, travel diary) that you have requested
  • Answer your questions
  • Tell you about new trips or similar services that may interest you
  • More generally, compliance with City & Guides™’ legal, regulatory, accounting and tax obligations
  • Process requests and complaints made by or about yourself in connection with the trip
  1. 3.B) PRODUCE STATISTICS

As part of the improvement of our services, the personal data about you collected by City & Guides™ may also have the following purpose:

  • The realization of statistical calculations concerning in particular the frequentation of the Site
  • Surveys and surveys
  • Conducting studies and research to improve your experience with City & Guides™
  1. 3.C) TO SOLICIT YOU ON THE OCCASION OF MARKETING OPERATIONS

Your data may also be used for commercial purposes:

  • Management of all registration and unsubscription to newsletters at your request
  • Communication of information about City & Guides™ and its partners: news, products and services, commercial prospection and personalized offers
  1. 4.HOW AND FOR HOW LONG?

 

  1. 4.A) SECURING YOUR DATA

As the person responsible for the processing of your personal data, City & Guides™ implements all the technical and organizational measures necessary to respect the protection of your personal data: access control, backups, traceability, security of premises, protection measures and standby to limit the amount of data processed with regard to the purposes pursued.

  1. 4.B) RETENTION PERIOD OF YOUR DATA

We store this information for a duration that is proportionate and necessary for the purpose for which we process it and in any event for the duration necessary to fulfill a legal or regulatory obligation. The data are kept for a duration that does not exceed the duration necessary for the following purposes:

  • Newsletter: your data will be kept as long as your subscription is active. You can terminate it at any time by unsubscribing in the link that will be indicated
  • Quotation of travel services, registration and realization of travel services: the data necessary to process your request will be kept for the duration necessary for the establishment of a quote or a contract and for the duration of your trip in accordance with the applicable legislation and in any case for the duration necessary to meet a legal or regulatory
  • Commercial offers: your data will be kept as long as you agree to receive our commercial offers. You can refuse them at any time by unsubscribing in the link that will be indicated
  • Statistics and surveys: your data will be kept for the time needed to establish reliable statistics and the processing of surveys conducted with you, with your agreement

In any case, in the absence of contact from you for a period of five years, your personal data will be archived for another five years before their final deletion or anonymization.

  1. 5.FOR WHICH RECIPIENTS?

 

  1. 5.A) CITY & GUIDES™ AND ITS PARTNERS

We would like to inform you that in order to enable the fulfillment of the purposes mentioned in point III above, your data may be stored, processed and transferred to City & Guides™’ subsidiaries and / or partners, especially to suppliers of reserved services ( hoteliers, carriers …) or technical service providers (IT, hosting, email distribution, online payment service provider, etc.), which may be located outside the European Union.

  1. 5.B) THIRD NON-PARTNERS

City & Guides™ agrees not to transfer or sell personal data about you to third parties that are not partners. We do not share any personal data with agencies or companies for marketing or commercial purposes. If the law, an authority (eg the tax authorities or the security council of Nepal) or a judge were to compel City & Guides™ to provide personal data about you, City & Guides™ undertakes, as far as possible, to notify you (except if City & Guides™ is not allowed to do so especially given the legal or judicial obligations that may fall on it). Finally, we may buy or merge or be bought by another company or we may dispose of some or all of our assets. In such a case,

  1. 5.C)HOW ARE THE LINKS ON SITES REFERRING TO OTHER SITES AFFECTING ME?

We may occasionally place links on our Site linking to other websites and applications operated by third parties. These links are only present for your convenience and aim to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent of City & Guides™ and have separate privacy policies. When you leave our Site, be aware that our policies cease to apply. Therefore, we will not be responsible for the accuracy, relevance, availability, reliability, copyright, legality or decency of the material contained in the websites and third-party applications related to our Site.

  1. 6.Reviews

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

Media

 

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

  1. 7. HOW CAN YOU ACCESS, UPDATE OR DELETE “YOUR SPACE” INFORMATION?

To modify one or more personal data entered in your Personal Area, log in to your personal secure area. You can also contact your advisor and / or send your request to the following email address: info@citynguides.com

  1. 8. WHAT SHOULD YOU DO IF YOU HAVE OTHER QUESTIONS ABOUT CITY & GUIDES™ PRIVACY AND COOKIE POLICY?

If you have any questions or doubts about this privacy policy and Cookies, you can contact us by email at info@citynguides.com or by sending us a letter to the address: 16, Paknajol, 44600, Kathmandu, Nepal.

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